Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2025
1. Introduction
carhire.scot is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our car hire services or visit our website.
2. Information We Collect
We collect information you provide directly, including: name, address, email, phone number, driving licence details, payment information, and any other information needed to process your booking.
We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and referring website.
3. How We Use Your Information
We use your information to: process and manage your car hire booking, communicate with you about your rental, process payments, comply with legal obligations, improve our services, and send marketing communications (with your consent).
4. Legal Basis for Processing
We process your data based on: contractual necessity (to fulfil your booking), legal obligations, legitimate interests (improving our services), and consent (for marketing).
5. Data Sharing
We may share your information with: payment processors, insurance providers, vehicle suppliers in our network, and law enforcement where required. We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Booking records are typically retained for 7 years.
8. Your Rights
Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure, restrict processing, data portability, and object to processing. To exercise these rights, contact us at hire@carhire.scot.
9. Cookies
Our website uses cookies to improve your experience. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors use the site. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Significant changes will be notified on our website.
11. Contact Us
For privacy-related enquiries, contact our Data Protection Officer at hire@carhire.scot or write to us at our registered address.